In a world where customers often feel frustrated by long phone wait times and unanswered calls, an answering service is one of the best ways for businesses to ensure that every call gets answered. While there are many different types of answering services available, all of them operate on the same principle: virtual receptionists answer customers’ calls and take messages, then relay them to their clients.
Most answering services have a dedicated staff of agents who are trained to handle the specific needs of each client, from taking messages to scheduling appointments. This allows small- and medium-sized companies to save money on hiring their own full-time receptionists, while still maintaining a professional and knowledgeable call center to assist their customers.
While there are many answering service providers to choose from, it’s important to find one that can match your company’s expectations for customer care. Look for companies that have high employee retention and low operator turnover. Ask for references from other businesses who use the same answering service, and contact those businesses to see what their experience has been like.
Most answering services are subscription-based, and you can usually expect to receive your invoice on a monthly basis. Be sure to read the fine print and consider any additional costs that may apply (like holiday fees or call overages). Finally, be sure to select a company that is reputable, and has been operating for a sufficient amount of time to have built up a stable reputation. You can also check the Association of TeleServices International’s (ATSI) website for a list of members. answering service