duke energy customer service is a large power holding company which provides electricity and natural gas in 6 states of US. Its customer service is available by phone and online. If you are having any issues regarding payment or want to report an outage, then you can dial the duke energy phone number to speak with a customer representative. The representatives are experienced and intend to provide quick relief to its customers.
The company is based in Charlotte, North Carolina and distributes electricity and natural gas to the residents of Florida, Indiana, Kentucky, Ohio, and North and South Carolina. Its services include residential and commercial energy, electric generation, and transmission and distribution of electricity and natural gas. In addition to providing electricity and natural gas, the company also offers a variety of programs to help low-income residents save money on their energy costs.
In the past, there have been several complaints about the company’s customer service department, including long wait times to speak with a representative and inability to resolve the problem. However, some recent improvements have helped to improve the customer service experience.
Customers are able to make payments online, by phone, through automatic bank draft or by mail, and in person. To prevent fraud, it’s important to know how these options work and the rules and regulations for each method. Additionally, it’s a good idea to take notes during your call. These can come in handy later on when you have to call back or if you need to describe your situation to a different customer service representative.
Duke Energy and Piedmont Natural Gas are working to restore normal billing and payment processing as quickly as possible. Until then, the companies are encouraging customers to use their online self-service options and consider pre-paying their bill. The companies will be in touch with their customers when they can resume standard operations.
The company also encourages customers to visit this page for updates on outages by county and to report their outage using the following text commands. They can text “OUT” to 57801 or visit this page for outage maps and information by county. Customers should also check out this page for more information on how to prepare their home before an outage occurs.
It’s a great time to explore the perks of solar energy for your home, business, or farm. In addition to saving money on your monthly energy bills, you’ll be helping to reduce the impact of climate change by reducing carbon emissions from power plants. Duke Energy’s net metering policy allows you to count your solar energy generation as part of your electricity consumption for the month. If you generate more than your monthly consumption, you will receive credits for the excess solar energy at the end of each billing cycle.
The amount of excess solar energy credits you’ll receive is determined by the state in which you live. In order to participate in net metering, you will need to install a bidirectional meter for your solar panels and be connected to Duke’s electricity grid.